How To Download
If you just need general instructions on how to download mp3s, see the following help file:
To Play, Burn or Load
If you have already downloaded the
files but are having trouble playing them, burning to CD, or loading to your iPod / mp3 player, see the following help file:
Still Having Problems?
If problems persist, please feel free to contact us. We usually respond within 24 hours.
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Downloading Help
Support For Downloading Albums And Download & Donate
This page is for people who have purchased an Album Download or made a donation for Download & Donate but have been unable to access the downloads page or download the mp3s.
I Cannot Find Where To Get The Downloads
When customers can't download songs this is usually because they did not click on the link at the end of the transaction which takes them to the download page. If you have lost your link, go to the Support page and select your download from the links in the left column.
I've Lost My Password / My Password Has Expired
You will need to email me and I will send you a new password.
Some Of The Songs I Wanted Aren't There
Not all the songs on the albums are available in the Download & Donate program. A preview is available before you make your donation showing what is available. If you purchased an Album Download, all the songs for that album are made available, as shown on the preview page.
Some Songs Don't Have Any Sheet Music Or Chord Charts
Not every song has written music or chord charts. The preview page for each download shows what music files are currently available. If there is a particular song that you really need the music for, let me know, I'll see what I can do.
There Are No Downloads Available At All
"I found the download page, but there are no downloads available."
Refresh the page by holding down the Ctrl key and pressing F5 and wait. If you have a slow internet connection it may take awhile for everything to appear. Sometimes the internet is slow. This is beyond our control. We suggest you try again later and see if it makes a difference.
Clearing Internet Cookies
Clearing your internet cookies can help solve a lot of problems. How To Clear Your Cookies
Money Back Guarantee
We prefer to help people resolve any problem they may be experiencing so they can enjoy our songs, but if you fail to find a satisfactory solution, your purchase will be refunded in full. Alternatively, if you still want the songs but are struggling with the download process, you can request for the CD to be shipped to you instead. A cost difference will apply.
